Problems, not solutions

Timeless wisdom… a lesson learned! Great post from Kelly

Kelly Hoffman

My dad is an auto mechanic. Growing up I spent many days in his shop, learning how to change oil, use a grease gun, clean parts, and pay the bills.

I liked listening to the interaction between customers and the mechanics. There was one lesson I learned that has stayed with me.

Tell me the problem, not how you think I should fix it.

Meaning: the mechanics don’t want to hear your solution to your car’s problem. They want to hear what is wrong. They are the experts. Let them figure it out.

As I got into art and design, I’ve learned this is true in my line of work as well. It really applies to any type of feedback. The receiver benefits far more from hearing the what rather than the how. At the same time, the giver stands to learn something new.

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